Does the drive have a letter assigned to it in Windows? You may have a corrupted file system on the drive. If it has a letter, you can check by doing the following: If you are using Vista or higher, you will first need to open an elevated command prompt. From the Start Menu, under Accesories find Command Prompt and right click. Select Run As Adminstrator and accept the User Account Control prompt. A WD My Passport formatted with Mac file system will be a dud on the Windows and vice-versa. Thankfully, MS-DOS FAT32 and ex-FAT formats have survived to date, and these are the file system to make your WD My Passport work with a Mac and a Windows PC simultaneously. If you are using XP you can just run the Command Prompt. When the command prompt appears, type CHKDSK driveletter: /F (replacing driveletter with your assigned letter). It will check the file system and attempt to correct any errors. However, be aware depending on its condition you may still end up with corrupted files. Quickbooks for mac import credit card charges. ![]() Some times this corruption can occur when unplugging from your TV or not safely removing the device from your computer. If this is a portable drive (no separate power supply), then this may be a power issue. Portable hard drives require a fair bit of power, and while they SHOULD fall within the USB specs (500mA for USB 2.0), some demand a little more. Equally, some hosts (computers, TVs etc) provide just a little below spec, so sometimes you get a bad combination. To test this theory, try the HD on a number of different USB ports on different computers (not just your PC & Mac) and see if they can be read on any of them. If this is indeed the problem, and none of the ports on your computers provide enough power, then there are two things you can do: 1) get a USB 'Y' cable which will aggregate the power from two different sockets or 2) use an external power supply if your HD has a socket for one (if it does not, you may be able to obtain another HD enclosure, which does have such a connection, and transfer the drive itself to it. •| This answer explains how to format a drive in the exFAT or FAT32 file system. This allows the drive to be used on both Windows and macOS. •| This answer explains how to format a WD drive for use on Windows and macOS. •| This answer explains how to erase a WD drive in Windows OS and macOS. •| This answer explains how to setup and use WD Security and WD Drive Utilities on a Windows or Mac computer. •| This answer explains how to install WD Apps software in Windows (10, 8, 7, or Vista) and macOS (10.8.x Mountain Lion through 10.12.x Sierra). •| WD Discovery Online User Guide. •| This answer explain starting macOS Time Machine backups to My Passport and External USB Drives. •| Direct Attached Storage Online User Guide and Solutions •| This article explains how to safely eject a USB device from a computer. | This answer explains how to format a drive in the exFAT or FAT32 file system. This allows the drive to be used on both Windows and macOS.| This answer explains how to format a WD drive for use on Windows and macOS.| This answer explains how to erase a WD drive in Windows OS and macOS.| This answer explains why My Cloud mobile app is unable to access the 'TimeMachineBackup' or 'SmartWare' shares on a My Cloud device.| This answer explains how to fix WD Software install, uninstall and update issues on Windows PC.| This article explains how to backup and restore using the File History feature of Windows 10. WD Community| It's taken a fall or two to the soft carpet floor from a height of about 16 inches, but I don't think this should be a problem. I'm sorry, but those 16 inches are more than enough to damage a drive.| The drive is probably physically damaged. It doesn't take much of a bump to damage them. Professional data recovery is likely the only solution. Joe| Well, yeah. Dropping the drive on the floor even from 12-16 inches will break it. Sorry, but if you need the data, you're looking at data recovery, and that's if they can help you.| What OS are you using and does the drive show in Disk Management? Does it say anything in Disk Management down where the bars are shown like Raw? Never trust important data to just one drive intern.
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